Help center

Quick answers. For anything we don’t cover, email hello@markksantos.com.

Getting started

First strategy, what to expect

What is the Strategy Generator?

The Strategy Generator pulls your YouTube channel data, runs AI video analysis on your hooks and retention, researches keywords, teardowns up to 3 competitors, and writes a 12-section strategy document in Mark Santos's voice — same-day to 48-hour turnaround.

How fast is delivery?

Strategy Lite: same-day. Full Channel Overhaul: 24 hours. Full Channel Overhaul: 48 hours. Single Video Audit: minutes. The pipeline runs end-to-end in under 10 minutes; the rest is human review.

Do I need to give you my YouTube login?

No. We only use public YouTube data — channel pages, video metadata, captions, thumbnails. No OAuth, no analytics access, no creator studio. You provide the channel URL; we do the rest.

What channels does this work for?

Creators between 1K and 200K subs see the biggest jump, but the methodology applies at any size. We've used this framework on channels from 0 subs to 2M+. Smaller channels get more leverage from clean SEO and packaging.

What if my channel is brand new?

We skip the video analysis sections and lean harder on competitor teardowns + keyword research + positioning. The strategy adapts to what data exists. For brand-new channels, the Full Channel Overhaul is usually the right starting point.

Billing & refunds

Payments, invoices, refunds, taxes

What's your refund policy?

Full refund within 7 days if the deliverable doesn't match the description on the package page. We've delivered 4,000+ jobs on Fiverr without a refund — we stand by the work. Email hello@markksantos.com with your order ID to start a refund.

Where is my receipt?

Stripe sends a receipt to the email used at checkout. Check spam if you don't see it within 5 minutes. For invoices or W-9 requests, email hello@markksantos.com.

Do you take crypto / wire transfers?

Default checkout is Stripe (cards, Apple Pay, Google Pay, Cash App). For wire or crypto on jobs over $300, email hello@markksantos.com.

Do you offer promo codes?

Occasionally. Newsletter subscribers and referral partners get codes. If you have one, you can apply it on the Stripe checkout page (the discount field appears once you reach checkout).

Deliverables

Download, edit, share, regenerate

How do I share the deliverable with my team?

Open the strategy document and click 'Share' to generate a read-only link, or download the HTML and forward it. The link is unique per job and can be revoked.

Can I request edits or regenerate sections?

Yes. On the review page, you can add your own insights and regenerate the document. For substantial revisions or 'this section missed the mark', email Mark directly — every Blueprint and Overhaul + Strategy Call gets a personal review.

What format is the deliverable?

A self-contained HTML file (no external dependencies — opens in any browser) plus an optional Google Docs export. Overhaul + Strategy Call also includes PDF persona and monetization briefs.

Data & privacy

What we collect, where it goes

What data do you store?

Your account email, the channel URLs you submit, public YouTube metadata fetched during processing, and the generated deliverable. We never store payment card details (handled by Stripe).

Do you train AI on my data?

No. We use Anthropic and Google APIs for synthesis and analysis, but your inputs are not used for model training. See our Privacy Policy for details.

How do I delete my data?

Email hello@markksantos.com from the address on your account. We delete within 30 days and confirm in writing.

Support

Bugs, errors, account help

My job is stuck. What do I do?

Most stuck jobs resolve in <10 minutes. If a step has been 'active' for over 15 minutes, click 'Retry Failed Step' on the processing page. If that doesn't work, email hello@markksantos.com with your job ID.

Why did video analysis fail on one of my videos?

Gemini can't analyze videos that are private, age-restricted, or have very limited captions. The pipeline continues and falls back to title/transcript analysis. You can also manually retry the analysis from the review page.

I got a 'YouTube API quota exceeded' error.

YouTube's free tier resets at midnight Pacific. If you hit the quota, wait until reset or email us — we can re-queue your job.

Still need help?

Mark personally answers support email within 1 business day.

Email hello@markksantos.com
Or check the full FAQ.