Terms of Service
Effective and last updated: November 3, 2026
These terms are an agreement between you and Mark Studios, LLC, a Florida limited liability company (“Mark Studios”, “we”, “us”). They cover the Strategy Generator and the Single Video Audit at strategy.markstudios.com (together, the “Service”). By paying for or using the Service, you agree to them. If you order for a business or a client, you confirm you are allowed to bind them, and “you” includes them.
Mark Studios’ video, web and growth services are sold under separate terms at start.markstudios.com/terms. These terms cover only this Service.
1. What the Service is, and how it’s made
- It’s AI-generated. We generate YouTube strategy documents and single-video audits automatically, using AI models (large language models and a video-analysis model). They work from a channel’s public YouTube data, the goals and notes you give us, and Mark Santos’s frameworks. No person reviews a document or audit before it is delivered. Packages that include a strategy call or an editable Google Doc add those as separate, human-delivered extras.
- It can be wrong. AI output can contain errors, omissions or outdated information, and YouTube’s public data can be incomplete. Check anything important before you rely on it.
- It isn’t professional advice. The Service gives general strategy recommendations. It is not legal, financial, tax or other professional advice.
- No guaranteed results. Views, subscribers, revenue and rankings depend on things outside our control, including YouTube’s algorithm and policies. We don’t promise any outcome.
2. Ordering and payment
Every package and add-on is a one-time purchase. There are no subscriptions. Prices are in US dollars and shown before you pay, and Stripe processes the payment. By paying, you authorize us to charge the total shown at checkout. Promotion codes are applied on the Stripe checkout page.
3. Delivery, starting right away, and the EU/UK cancellation right
- Work starts as soon as you pay. Strategy documents are usually ready in about 10 minutes and audits in a few minutes. Human extras (such as a strategy call or a Google Doc copy) are delivered within the time stated on the package page.
- Consumers in the EU, EEA and UK normally have 14 days to cancel an online purchase. At checkout you ask us to start right away and confirm that you lose that right once your document or audit has been delivered. If you cancel before delivery, we refund you in full. The refund policy in section 4 applies either way.
4. Refunds: our 7-day guarantee
You get a full refund if your document or audit doesn’t match its package description and you tell us within 7 days of delivery. For example:
- a section or add-on listed for your package is missing;
- it covers a different channel or video from the one you submitted;
- it misstates your channel’s public data in a way that undermines the recommendations; or
- the file doesn’t open.
If we never deliver, you get a full refund whenever you ask. Disagreeing with the recommendations, or the results you see on YouTube, is not a reason for a refund.
To ask for a refund, email hello@markksantos.com with your order email or job ID and what’s wrong. We refund to your original payment method within 10 business days of approving it. Please contact us before filing a chargeback; it is usually faster. This policy doesn’t limit any refund right the law gives you.
5. Using the Service, and what you submit
- You may submit any public YouTube channel or video, including competitors’. The Service only uses their public data.
- You confirm that the notes and other information you give us are yours to share, are accurate as far as you know, and don’t break any law or anyone else’s rights. Don’t put confidential information in your notes.
- You won’t misuse the Service. That means no automated scraping or overloading, no reverse engineering, no attempts to get around payment or rate limits, and no use to harass, defame or impersonate anyone.
- We may refuse, stop or refund an order involving illegal, hateful or fraudulent content, or an abuse of these terms.
6. Your document, and our intellectual property
- Once you’ve paid in full, you may use, copy, edit and share your document or audit for your own channels and for clients you represent, for as long as you like.
- You may not sell or redistribute it, or our templates, as a standalone product (for example, reselling it as your own strategy product).
- Our software, templates, design, prompts and frameworks stay ours. Some AI-generated text may not be protected by copyright at all, so we can’t promise exclusivity in it.
- Channel names, thumbnails and screenshots of YouTube pages belong to their owners. They appear in documents only to analyze and comment on them.
- After a refund, please stop using the refunded document.
7. Job links and share links
Anyone who has your job link or a share link can open that job or document, so keep those links private. Email us if you want a link turned off or the job deleted.
8. Other services
The Service relies on YouTube, Stripe and other providers listed in our Privacy Policy. We aren’t affiliated with or endorsed by YouTube or Google. If a provider limits or changes its service, parts of the Service may not work; if that stops us delivering your order, section 4 applies.
The Service uses YouTube API Services. By using the Service, you agree to be bound by the YouTube Terms of Service.
9. Disclaimer
Apart from what these terms expressly promise (delivering what your package describes, and the refund guarantee), the Service is provided “as is” and “as available”, to the fullest extent the law allows, without other warranties, express or implied, including merchantability and fitness for a particular purpose.
10. Limits on our liability
To the fullest extent the law allows:
- we aren’t liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, views, subscribers, data or goodwill; and
- our total liability for all claims relating to the Service or these terms is limited to the amount you paid us for the specific order the claim relates to, in the 12 months before the claim.
Nothing in these terms limits liability for fraud, gross negligence, wilful misconduct, death or personal injury caused by negligence, or anything else the law doesn’t allow us to limit. If you’re a consumer in the EU, EEA or UK, you also keep your statutory rights, and this section doesn’t limit them.
11. Your responsibility for claims you cause
You agree to defend, indemnify and hold harmless Mark Studios, LLC and its members, employees and contractors against third-party claims, and the related losses and reasonable attorneys’ fees, that arise from what you submit, how you use the Service or your document, or your breach of these terms. For consumers in the EU, EEA or UK, this applies only as far as your local consumer law allows.
12. Disputes and governing law
- Talk to us first. Before filing any claim, send a written description of the problem and what you want to contact@markstudios.com (we’ll write to the email on your order). We’ll both try in good faith to resolve it for 30 days before either of us files.
- Florida law and courts. These terms are governed by the laws of the State of Florida and applicable US federal law, without regard to conflict-of-law rules. Any lawsuit must be brought only in the state courts located in Palm Beach County, Florida, or the US District Court for the Southern District of Florida, and you and we consent to their jurisdiction.
- JURY TRIAL WAIVER: TO THE EXTENT THE LAW ALLOWS, YOU AND WE EACH WAIVE THE RIGHT TO A TRIAL BY JURY IN ANY DISPUTE RELATING TO THE SERVICE OR THESE TERMS.
- CLASS ACTION WAIVER: TO THE EXTENT THE LAW ALLOWS, CLAIMS MAY BE BROUGHT ONLY INDIVIDUALLY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE OR REPRESENTATIVE ACTION.
- Time limit. Where the law allows, a claim must be brought within one year after it arises.
- EU, EEA and UK consumers keep the protection of the mandatory laws of their country and may bring proceedings in their local courts.
13. Changes to these terms
We may update these terms. We’ll post the new version here with a new date and a note on what changed. The version you accepted at checkout applies to that order. Changes apply to orders placed after the new effective date.
14. General
These terms and our Privacy Policy are the whole agreement about the Service. If a court finds part of them unenforceable, the rest still applies. Not enforcing a term isn’t a waiver of it. You may not transfer these terms without our consent; we may transfer them to a successor of our business. Neither of us is liable for delays caused by events outside reasonable control.
15. California residents
The provider of this Service is Mark Studios, LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702, USA. Charges are as shown at checkout and on your receipt. To resolve a complaint, contact us at contact@markstudios.com. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
16. Contact
Mark Studios, LLC
7901 4th St N, Ste 300, St. Petersburg, FL 33702, USA
Support and refunds: hello@markksantos.com
Legal notices and privacy requests: contact@markstudios.com